The Inside Sales Skills Correspondence Course
MEMBER PRICE: $205.00 CDN (+HST 13%)
NON-MEMBER PRICE: $305.00 CDN (+HST 13%)
A 24 week correspondence course in Inside Sales Skills for ALL distribution staff: receptionists, counter staff, inside sales, quotes, and delivery staff. If you have any contact with customers, this course will improve your knowledge and sales skills!
- Understanding the System
- Getting Organized
- The Telephone: Blessing or Curse?
- Telephone Prospecting
- Qualifying Customers
- Building Rapport
- Making Your Presentation
- Closing Techniques
- Dealing with Tough Customers
- How to Outsell the Big Box Stores
About the creator of the Inside Sales Correspondence Course:
Bob Gernon is one of Canada's busiest and most successful Management Educators and Change Agents. For more than 30 years Bob has been responsible for major training and organizational change projects with leading organizations throughout Canada and the United States. He has written numerous training and procedure manuals and has produced over a dozen video-based training programs for major corporations in North America.
Bob Gernon is the Canadian Distribution Industry’s resident expert on Inside Sales. The Inside Sales Correspondence Course is produced in conjunction with members of CIPH and Electro-Federation Canada.
More than 140 CIPH members have graduated from this powerful course to-date!